We do not offer shipping to the Isle of Man, Channel Islands, BFPO addresses or outside the UK (except Ireland, see below).
Orders Under £100
For orders under £100, delivery is charged at £4.99 (3 working days)
Orders Over £100
For orders over £100, delivery is free (3 working days) There are some areas which may incur an additional charge, please, see postcodes below.
If you have not received your delivery within 5 working days after receiving your confirmation e-mail, please contact us so we can investigate.
Goods that are requested to be left without a signature are left at the customer’s own risk. In the unlikely event that a parcel is stolen we will liaise with the customer who will need to report the theft to Police.
Damaged or missing goods will be refunded or added to a future order. All damaged goods must be signed for as damaged on the drivers manifest or alternatively refused and we must be notified, where possible, within 3 working days of delivery or expected delivery.
Where a signature is required to make delivery, our couriers reserve the right to deliver to a neighbour, please inform us at the time of ordering if this is not suitable.
The courier will attempt to deliver twice after which parcels are returned to the delivery depot. If arrangements have not been made to collect from the depot the parcel will be returned to us. Carriage charges incurred by us are not refundable if all attempts to deliver have failed. These will be charged at cost.
The Steiff Shop Setchey accepts no responsibility for failure to deliver due to circumstances beyond our control.
All delivery days quoted are estimates and we cannot guarantee deliveries. In the event of a delivery delay The Steiff Shop Setchey cannot be held responsible for any subsequent losses occurred. We always aim to deliver the highest quality service available. If you have any questions regarding delivery please contact us on (01553) 812000.